Digital products are final after delivery
Because subscriptions, top-ups, licenses and codes can be used immediately, a successfully delivered digital product is not refundable because you changed your mind, bought the wrong product, supplied the wrong account or UID, no longer need it, or cannot use it because of device, region or publisher restrictions that were disclosed before purchase.
Eligible problems
We will investigate and, when confirmed, replace an item that was invalid when delivered, already redeemed before delivery, expired on arrival, delivered in the wrong value or plan, or not applied despite the correct UID/account information. Contact support promptly and within the warranty period shown for the product; if no period is shown, contact us within 7 days of delivery.
Replacement before refund
For an eligible issue, our first remedy is correction or replacement with the same product or equivalent value. If we cannot provide a working replacement within a reasonable time, we may issue a refund to the original payment method or another mutually agreed method.
Undelivered, duplicate or failed payments
If payment is confirmed but we cannot deliver the product, you may choose an available replacement or refund. Verified duplicate charges will be refunded. An unpaid or failed order attempt can be removed from your profile and is not treated as a completed purchase.
How to request help
Email support@fiotools.com from your order email and include the order number, a clear description and any safe evidence requested. Never send passwords or payment PINs. We may check activation or redemption status with the relevant supplier before approving a replacement or refund.